As a tech-enabled loan servicer, AmeriFirst provides loan servicing solutions for a variety of assets classes by utilizing technology to exhibit portfolio insights and increase performance. With a secure and reliable cloud-based platform and a team of experienced professionals, AmeriFirst offers servicing solutions to meet the unique needs of each client. Whether home improvement, timeshare, HOA, solar or other asset classes, our talented AmeriFirst Servicing professionals and technology combine to offer billing, processing and analytics to enable clients to meet their strategic objectives.
In addition to third-party primary servicing, AmeriFirst offers private label loan servicing and capital markets support. Some of the added support services include backup loan servicing, treasury services, and analytics.
AmeriFirst works with online institutional investors, banks, credit unions and marketplace lending platforms. The size of our clients ranges from start-up to large Wall Street firms. We create customized loan servicing solutions that meet our client’s needs. In addition to our customized investor reporting, our reporting meets the requirements for public securitizations.
AmeriFirst is third-party SOC I audited and in compliance with CFPB, TCPA and FDCPA regulations. Our platform meets Payment Card Industry Data Security Standard compliancy to protect consumer data. Compliance, security, and risk management are part of the everyday culture at AmeriFirst. Management protocols, project management processes, physical security including multiple geographic locations, network security, business continuity plan and disaster recovery are supported by the cloud technology and redundancy infrastructure. In addition to this, the AmeriFirst culture is “listen first” to the obligor. Our employee turnover is extremely low for the industry, leading to a tenured staff who are trained and continually provide feedback on calls to opportunities for improvement.
To enhance the obligor experience, AmeriFirst utilizes various forms of digital communication options, including online and text. On one transferred portfolio, we increased ACH penetration by over 300%. The effectiveness and efficiency of our platform are evidenced by calls answered in less than 18 seconds, contact attempts (list penetration) of 100% monthly with increased contact attempts for delinquent borrowers, up-time of 99.99% and an abandon rate of less than 4%.
AmeriFirst services a myriad of asset classes including home improvement, marketplace lending, solar, powersports, private student loans, purchase finance, and other asset classes. The high performance level of AmeriFirst’s servicing and proven ability to reduce delinquency and defaults results in higher yields for portfolio owners, which has resulted in minimal client turnover and high referral rates from our existing clients. To learn more about AmeriFirst servicing call 888-200-6951 or email info@AmeriFirstServicing.com.