Primary Consumer Loan Servicing
With AmeriFirst technology, we provide primary loan servicing to increase your return on investment. Our tenured staff serves as an aid to your business through communication and feedback that increases portfolio performance and customer satisfaction. In addition to the communication, AmeriFirst strives to exceed compliance levels with a “listen first” culture and a high level of “obligor empathy” in the resolution of delinquent loan obligations.
Our innovative primary loan servicing approach will meet your needs, whether it is consumer loan servicing, billing solutions, or portfolio analytics. We service solar loans, general consumer loans, home improvement loans, second mortgages, and many other asset classes. For a broader list of assets, click here.
- Early proactive and positive delinquency calls
- One-call resolutions
- All calls are recorded
- ACH recruiting (increased by 300% on transferred portfolios)
- Multi-channel communication with obligors
- “White labeling” – our servicing team can be viewed as part of your brand
- Credit bureau reporting
- Premium compliance controls
Backup Consumer Loan Servicing
In addition to primary servicing, AmeriFirst performs backup servicing and can also perform securitization reporting for our servicing clients. With our premium service provided by experienced staff combined with superior compliance and aided by technology, AmeriFirst will give you the confidence that your loans are being managed in a way that maximizes your portfolio returns, while minimizing compliance risk.
We provide backup servicing for various types of loans in an array of asset classes spanning from consumer loans to business loans. Our back-up servicing will meet the requirements of your capital providers.
- Backup Servicing
- Securitization Reporting
- Treasury Services (Including collateral agent and payment agent)
- Custodial Services
- Analytics used for determining your borrowing base and other data metrics
- Compliance and regulatory reporting